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berkahwin88 Privacy Policy: What We Collect and Why

The berkahwin88 Privacy Policy explains exactly what personal information we collect when you open an account, how we store it, and under what circumstances we may share it…

Account data protectedDANA, OVO, GoPay, QRIS contextNo unauthorised third-party saleData retention scheduleYour right to request access

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Explore What Data berkahwin88 Actually Handles

berkahwin88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account, we collect your registered phone number, email address and the payment method you choose — whether that is DANA, OVO, GoPay, QRIS, virtual account or bank transfer through BCA, BRI, Mandiri or BNI. We record transaction timestamps and deposit amounts so

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our finance team can verify payment receipts and resolve any status disputes within 24 hours. Device identifiers and session logs are stored temporarily to keep your login state stable across mobile and desktop. No raw payment credentials — such as your DANA PIN or OVO balance
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— are ever stored on our servers. Your data is processed in environments where access is restricted to authorised personnel only, and all sharing with payment processors is governed by data-processing agreements. Access to your own data depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Any Privacy Concern

If you have a question about how your data is stored, want to update the phone number linked to your account, or need to request deletion of personal information, our support team is reachable seven days a week between 08:00 and 23:00 WIB. Whether you are in Jakarta or Yogyakarta, you can raise a privacy request through live chat, email or our dedicated account help desk — and we aim to acknowledge every request within one business day.

Team online

Live Chat

Start a privacy chat session directly from your account page, available daily 08:00–23:00 WIB for data access requests, correction notices and account-linked phone updates.

Email Support

Send a written privacy request to our support email address. Include your registered account username and we will respond within one business day with confirmation or follow-up steps.

Account Help Desk

Access the privacy section inside your account settings to submit a data-correction or deletion request without needing to contact support separately — the fastest path for straightforward changes.

DATA HANDLING PRACTICES

How We Manage, Secure and Retain Your Information

Every data-handling practice described here applies to the full account lifecycle — from your first phone verification step through to any account closure you request.

Phone Verification Security

Your phone number is verified via one-time code before account access is granted. We store only the hashed identifier, not the code itself, so it cannot be reconstructed from our records.

Cookie and Session Data

We use session cookies to keep you logged in during a single visit. Persistent cookies remember language and wallet preferences only; they carry no payment data and expire within 30 days.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction data is processed through each provider's own encrypted gateway. We receive a transaction reference and status only — never your wallet PIN or linked bank credentials.

Data Retention Schedule

Account activity logs are kept for 90 days for dispute resolution purposes. After account closure, personal data is deleted within 30 days unless a longer period is required by audit obligations.

Third-Party Sharing Policy

We do not sell your personal data to marketing companies. Data is shared only with payment processors, fraud-prevention services and regulatory bodies where local law requires disclosure.

How to Request Your Data

Submit a subject-access request through live chat or email. We will provide a summary of stored personal data within five business days, and you may request correction or deletion at any point.

Answers to Real Questions About berkahwin88 Privacy

The questions below reflect what account holders commonly ask us after reading the Privacy Policy. If your specific concern is not covered here, reach out through live chat between 08:00 and 23:00 WIB and our team will walk you through the relevant section directly.

We collect your phone number, email address, and the payment method you register — such as DANA, OVO, GoPay or QRIS. Device identifiers and session logs are also recorded temporarily to maintain stable login access across mobile and desktop.

We share data only with payment processors who handle your DANA, OVO, GoPay or QRIS transactions, and with fraud-prevention or regulatory bodies where local law requires it. We do not sell personal data to advertising or marketing companies.

Activity logs and transaction references are retained for 90 days to support dispute resolution. After you close your account, personal data is deleted within 30 days unless a longer retention period is required by applicable audit obligations.

Yes. Submit a subject-access or deletion request via live chat or email with your registered username. We acknowledge all requests within one business day and deliver a data summary or confirm deletion within five business days.

Your DANA, OVO, GoPay and QRIS transactions are processed through each provider's encrypted gateway. We only receive a transaction reference and status — your wallet PIN and linked bank credentials never reach our servers.

Our Privacy Policy covers all account holders who access the platform where local law permits. Specific data rights, retention rules and disclosure requirements depend on local law and may vary across different regions of Indonesia.

Go to your account settings and open the profile section. For phone number changes you will need to complete a fresh verification step. For any issues during the update, contact support via live chat between 08:00 and 23:00 WIB.

berkahwin88 Privacy Policy: What We Collect and Why

Reach Us About Any Privacy Concern

Live Chat

Email Support

Account Help Desk

How We Manage, Secure and Retain Your Information

Phone Verification Security

Cookie and Session Data

Payment Data Isolation

Data Retention Schedule

Third-Party Sharing Policy

How to Request Your Data

Answers to Real Questions About berkahwin88 Privacy

01 What personal data does berkahwin88 collect when I open an account?

02 Does berkahwin88 share my data with third parties?

03 How long does berkahwin88 keep my account and transaction data?

04 Can I request a copy or deletion of my personal data on berkahwin88?

05 How does berkahwin88 protect my DANA or OVO payment details?

06 Does the berkahwin88 Privacy Policy apply to all regions in Indonesia?

07 How do I update my phone number or email address on my berkahwin88 account?

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